Shipping & Returns
All artworks are printed to order to reduce waste and ensure flawless quality. Most orders dispatch in 3–5 business days.
Shipping
- Dispatch time: 3–5 business days (printing & framing).
- Australia: Delivered by tracked courier or AusPost. Typical transit 2–8 business days after dispatch.
- International: Tracked shipping available to most countries. Typical transit 7–21 business days after dispatch.
- Rates: Free shipping worldwide
Packaging
- Unframed posters: Rolled in a protective sleeve and shipped in a sturdy tube or mailer.
- Framed prints: Corner-protected, padded, and boxed — arrive ready to hang.
Returns & Exchanges
We want you to love your artwork. If something isn’t right, here’s how we help.
Unframed posters
- Change of mind: 30-day returns from delivery.
- Items must be unused and in original condition/packaging.
- Return shipping is the customer’s responsibility (we’ll share the return address when you contact us).
- Refunds are issued to the original payment method once received and inspected (allow 3–10 business days).
Framed prints
- Framed works are made to order. We accept returns for damage or manufacturing faults only.
- For change-of-mind on framed pieces, please contact us — we can often offer an exchange or store credit within 14 days if the frame is unopened and in resellable condition.
Damaged or incorrect items
- Received something damaged or not what you ordered? Contact us within 7 days of delivery.
- Please include your order number and clear photos of the packaging and item.
- We’ll repair, replace, or refund as appropriate — at no cost to you.
Order changes & cancellations
- Requests within 24 hours of ordering are usually possible. After production begins, changes may not be available.
How to start a return
- Email giulia@skypicsbygiulia.com with your order number and reason for return.
- We’ll reply with the return address and instructions.
- Pack the item securely (original packaging recommended).